1. Return Conditions:
The buyer may return the product within 14 days from the date of receipt.
For orders of products for non-standard models or services, the return period may be regulated by additional agreements.
2. Product Condition:
The product must be in its original packaging and in a resalable condition.
Sealed products must retain their original packaging.
3. Return Costs:
The costs of returning the product are usually borne by the buyer, unless otherwise agreed by the seller.
If the products are damaged or do not meet the provided specifications, the seller may cover the return costs.
4. Return Procedure:
The buyer must notify the seller in writing of the intention to return the products (via email, chat, etc.).
The seller will provide return instructions and may offer a shipping address.
5. Refunds:
Refunds will be issued within a reasonable time after receiving the returned product.
In most cases, refunds will be made using the same payment method used for the purchase.
6. Exclusions:
Some products may be excluded from the return program for safety or hygiene reasons (e.g., personal hygiene products, open-source software, etc.).
7. Warranty:
If the product is defective or damaged, warranty conditions regulated by law will apply.
8. Mandatory Information:
The seller must provide detailed return conditions on their website and at the time of purchase.