1. Right of Withdrawal (14-day return period)

As a consumer, you have the right to withdraw from the sales contract within 14 days from the day you acquire physical possession of the goods. To exercise your right of withdrawal, you must inform us of your decision via an unequivocal statement (e.g., an email).

2. Condition of Returned Goods

To be eligible for a return, your item must meet the following criteria:

• Must be complete, unused, unmounted (no motor installation or water use), and in pristine condition.
• Must include original, undamaged packaging, tags, and documentation.
• Must be accompanied by proof of purchase and a completed return form.

3. Return Address

Please pack the items securely and ship them to our office address:

REFIMEX sp. z o.o.

ul. Ligonia 11G, 42-286 Koszęcin, Polska

Direct return shipping costs are borne by the customer.

4. Refunds

We will reimburse all payments received (including standard delivery costs) without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of sending back the goods.

5. Product Exchanges

If you wish to exchange a boat or accessory for another model or size, the fastest way is to return the unwanted item for a refund and place a new order. For any inquiries, our support team (phone: +48 792 880 391) is happy to assist.