Delivery and Payment

We ensure that your shopping experience at pontony-kolibri.pl is as convenient, safe, and transparent as possible. Below you will find detailed information regarding our payment methods and delivery arrangement.

🕒 Delivery Times

Delivery takes place within 2 to 10 business days, depending on product availability and manufacturing complexity. All orders are confirmed with you prior to shipment to ensure they fully meet your expectations. For items out of stock or custom-made orders, additional production and delivery time will be required.

📍 Local Pickup

You also have the option to pick up your order personally from our warehouse in Bielsko-Biała (43-300), saving delivery waiting times and allowing direct inspection upon collection.

🚚 Logistics & Shipping

We partner with reliable logistics providers to guarantee fast and secure deliveries. Whether you are located in Poland or abroad, we ship orders via reputable courier services such as DHL, DPD, or UPS to ensure top-level comfort and punctuality.

💳 Payment Options

For your convenience, we offer multiple payment methods:

  • Bank Transfer: direct wire transfer to our corporate accounts at ING Bank Śląski SA (invoices issued).
  • Cash or Card: payment upon local pickup or cash on delivery (COD) with the courier.
  • PayPal, PayU: fast and secure online payments.

Note: Cash on delivery (COD) is available exclusively within Poland.

ℹ️ Additional Information

We prioritize the security of your data and payments by utilizing secure platforms to protect against unauthorized transactions. Furthermore, if you have any questions regarding delivery or payment, our customer service team (phone: +48 792 880 391) is at your disposal and ready to assist. Choose the most convenient payment and delivery method for a comfortable shopping experience!