Complaints and Warranty

All products available at pontony-kolibri.pl are brand new, original, and covered by the official manufacturer warranty (KOLIBRI). Below you can find information on how to file a warranty claim.

1. How to file a complaint?

If you discover a manufacturing defect or issue during the warranty period:

  • Send a notification email to: ukraineboat@gmail.com.
  • Attach a description of the defect, photos or a short video showing the issue, and proof of purchase.
  • Contact us by phone at +48 792 880 391 to coordinate details.

2. Return address for claims

Please pack the item securely and send it to our corporate address:

REFIMEX sp. z o.o.

ul. Ligonia 11G, 42-286 Koszęcin, Polska

Please include a written description of the issue and your contact details inside the package.

3. Processing time

Claims are processed within 14 days of receiving the item along with the claim description. You will be notified of the decision via email or phone.

4. Warranty terms

The warranty period depends on the product category. The warranty does not cover mechanical damage caused by improper use, negligence, or unauthorized modifications.